Return & Refund Policy

Thank you for shopping with Maro Online!
We’re committed to providing you with a smooth and enjoyable shopping experience. If you’re not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.

Eligibility for Return or Refund

You may request a return or refund for the following reasons:

• The product arrived damaged or faulty

• You received an incorrect item

• Your order was incomplete or missing items

Return Conditions

To qualify for a return, please ensure that:

• The item is in good, resalable condition

• It is returned in its original packaging

• Your return request is made within 30 days of purchase

⚙️ Warranty:
Items containing rechargeable batteries come with a 6-month warranty.

The warranty does not cover issues caused by misuse, accidental damage, liquid exposure, modification, neglect, normal wear and tear, incorrect installation, or external electrical faults.

Important Notes

• Change-of-mind purchases are not eligible for return or refund.

• Shipping costs are non-refundable. If a refund is approved, the return shipping fee will be deducted from the refund amount.

• If your item arrives damaged in transit, please inform the courier immediately upon delivery and contact us within three (3) working days. This allows us to file a claim and resolve the issue quickly.

• Exchanges may be offered depending on stock availability. Any additional costs, such as postage fees, will be the customer’s responsibility.

How to Request a Return

To arrange a return or refund, please contact our support team at 📧 [email protected]
We’ll guide you through the next steps to ensure your request is handled promptly.