Returns & Refunds

Everything you need to know about sending something back.

30-day returns

You can return most items within 30 days of delivery for a refund or exchange — no reason needed for a change of mind, on top of the guarantees you already have under Australian Consumer Law (see below).

How to start a return

1. Email [email protected] with your order number and the item(s) you’d like to return.
2. We’ll confirm eligibility and send you return instructions, including where to send it.
3. Pack the item securely and send it back to the address we provide.
4. We’ll process your refund once the item arrives and is checked over.

Condition requirements

• Unused, in original condition, with all original packaging, tags and accessories included.
• Not a final-sale, made-to-order, or hygiene-sealed item that’s been opened (where applicable).
• For a change-of-mind return, you cover return postage. If the item is faulty, incorrectly described, or not fit for purpose, we cover return postage — see your rights below.

Refund timing

Once we receive and check your return, refunds are processed within 5–10 business days to your original payment method. You’ll get an email confirming the refund has been issued.

Faulty or incorrect items — your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. If an item arrives faulty, damaged, or not as described, contact [email protected] with your order number and photos of the issue, and we’ll sort out a repair, replacement or refund — including return postage — at no cost to you.

Questions?

Email [email protected] and our team will get back to you within 4 business hours, Monday to Friday 9am–5pm AEST.